Responsible gaming

Gambling should primarily be a form of entertainment. However, playing always carries a risk of financial loss, and when control is lost, it can negatively affect one’s personal, family, professional, or financial life.

In our venues, we want players to have access to information that helps them keep their gambling under control, recognise possible warning signs in time, and know where to turn in case of problems.

Play for fun. Know your limits. Gamble responsibly.

The operator asks you to gamble responsibly. Participating in games at our venue should primarily be about great entertainment, and you should maintain this feeling throughout your entire stay with us. Do not exceed your limits, whether time-related or financial, and always behave responsibly. We operate the venue in accordance with Act No. 30/2019 Coll. on Gambling and fully support all measures to protect players and prevent pathological gambling.

We consider the prohibition of entry and participation of minors in gambling to be an absolutely essential measure. Upon entry to the venue, we are obliged to verify the identity and age of every visitor.

RECOMMENDATIONS FOR YOUR PLAY

Always play for fun and never try to make money through gambling.
Set your own time and financial limits before entering the gaming venue and never exceed them.
Never increase your bet in order to win back lost money.
Take regular breaks during play (leave the gaming area) and keep track of the time you spend playing.
Do not gamble if you have consumed alcohol, drugs, or are under the influence of medication.
Always read the game plan and rules. Only place bets that you understand.
If you feel that your gambling is getting out of control, immediately seek professional help or ask the staff for information about self-exclusion.

HOW TO PROTECT YOURSELF

Helpline for gambling problems: 0800 131 000 (free of charge, 24/7)
Register of Excluded Persons (RVO): If you wish to stop or limit your participation in gambling, you can apply for voluntary registration in the RVO. The form is available from venue staff upon request, or can be found on the website of the Office for the Regulation of Gambling (URHH).

Do you have your gambling under control?

A short screening test (Lie/Bet screening) will help you assess your gambling over the last 12 months:

1. Have you felt the need to bet more and more money over the last 12 months?

YES NO

2. Have you ever had to lie to people important to you about how much you gamble or bet over the last 12 months?

YES NO

WARNING SIGNS OF PROBLEM GAMBLING

Pay special attention to your gambling if:

you gamble with more money than you planned before arriving,
you spend more time at the venue than you intended,
you try to immediately win back lost money by continuing to play,
you borrow money to gamble (from acquaintances, from nearby ATMs),
you hide from your loved ones how often you visit the gaming venue,
you experience stress, anxiety, or guilt after leaving the gaming venue.

MYTHS AND FACTS ABOUT GAMBLING

Myth: After a series of losses on a machine, a win must be coming.

Fact: Each game is independent. Previous losses do not increase the probability of winning on the next press or roll.

Myth: If I increase my bet, I will win back the lost money faster.

Fact: A higher bet also means higher financial risk. Trying to chase previous losses is among the significant warning signs of risky gambling.

Myth: If I have a good system or spend enough time at the machine, I can beat chance.

Fact: The outcome of games is determined by chance/random number generators. There is no guaranteed system for winning.

Myth: Gambling is a way to solve financial problems.

Fact: Gambling is a form of paid entertainment, not an investment or a means of earning money.

Myth: If I have no debts, I cannot have a gambling problem.

Fact: Financial problems are only one of the possible consequences. Warning signs can also include loss of control over time, lying to loved ones, stress, or neglecting responsibilities.

HELP FOR FAMILY AND LOVED ONES

Problem gambling can affect not only the gambler themselves, but also their partner, family, and other loved ones.

If you are concerned about someone in your circle:

talk about the situation calmly and openly,
focus on specific changes in behaviour and their consequences,
do not lend money for further gambling,
do not support resolving debts through further gambling,
recommend setting limits or taking a break from gambling,
offer help in finding professional support.

Family members and loved ones can also contact the Helpline for Gambling Problems.

Responsible gambling videos

Watch short educational videos from the Play Responsibly project by the Institute for the Regulation of Gambling.

More videos and materials from the Play Responsibly project

Responsible advertising

In our marketing communications, we take into account the principles of the Code of Responsible Advertising in the field of gambling in the Slovak Republic.

advertising is not aimed at minors,
communications use the 18+ label,
gambling is not presented as a solution to financial problems,
gambling is not presented as an investment or an alternative to employment,
communications do not create misleading expectations about the chances of winning,
bonus offers are communicated together with the applicable terms and conditions.

Code of Responsible Advertising – Office for the Regulation of Gambling

Need help?

If you feel that gambling is no longer fun or you can no longer control it, do not hesitate to address the situation.

HELPLINE FOR GAMBLING PROBLEMS

0800 131 000

Free professional help is available 24 hours a day, 7 days a week.

More information about the Helpline

Professional and informational resources

Ministry of Health of the Slovak Republic:

Comprehensive management of a patient with gambling disorder – a professional standard in which Lie/Bet and PGSI are listed among the screening tools used.

18+ | Minors under 18 are prohibited from gambling.

Persons registered in the Register of Excluded Persons who are denied entry to the venue will not be admitted to the gaming hall. Gamble responsibly.